Refund policy

 

At JJM SWIM Australia, we want you to feel confident in every piece you take with you. If for any reason your order isn’t quite right, we accept returns under the conditions below.

1) Eligibility for Returns

  • Timeframe: Items must be returned within 14 days of delivery.

  • Condition: Products must be unworn, unwashed, unaltered, and in original condition with all tags and hygiene seals intact.

  • Swimwear: For hygiene reasons, swimwear must be tried on with underwear. Returns with removed seals, marks, or signs of wear cannot be accepted.

  • Sale items: Items marked Final Sale are non-returnable unless faulty.

2) Change of Mind & Size Changes

  • Returns for change of mind or requesting a different size will be refunded as store credit only.

  • Store credits will be issued once the returned item passes inspection.

  • Store credits are valid for 12 months from issue date and may be used on any future purchase, including repurchasing your preferred size.

3) How to Return

  1. Email admin@jjmswim.com with your order number and reason for return.

  2. Once approved, you will receive return instructions and the return address.

  3. Ship your item back using a trackable service. Return shipping costs are the responsibility of the customer unless the item is faulty.

  4. Once we receive and inspect your return, you’ll be notified of your store credit or refund status.

4) Refunds

  • Approved refunds for faulty or incorrect items are issued to your original payment method within 5–10 business days, depending on your bank/payment provider.

  • For change of mind or size change, refunds are strictly issued as store credit.

  • Shipping costs are non-refundable, except where an item was received faulty or incorrect.

  • If the item is not returned in its original condition, JJM SWIM Australia reserves the right to reject the return or issue a partial refund/credit.

5) Faulty or Incorrect Items

  • If you receive a faulty, damaged, or incorrect item, please contact admin@jjmswim.com within 7 days of delivery.

  • Provide your order number and photos of the item.

  • Where approved, JJM SWIM Australia will cover return shipping and arrange a replacement or a full refund.

6) Return to Sender / Uncollected Parcels

  • If your parcel is returned to us due to an incorrect address, failed delivery attempts, or being uncollected, you may:

    • Request reshipment (with shipping costs payable by the customer), or

    • Request a refund/store credit (minus original shipping and any carrier return fees charged to JJM SWIM Australia).

7) Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Worn swimwear without hygiene seals,

  • Gift cards,

  • Final Sale items (unless faulty).

8) Contact Us

Questions about returns and refunds? Our team is here to help:

📧 admin@jjmswim.com

🕘 Mon–Sun, 8:00–17:00 AEST