Shipping policy

At JJM, every order is prepared with care and sent to you with love. The details below explain how we process, ship, and support your delivery within Australia.

1) Processing & Order Confirmation

Processing time: Orders are dispatched within 1–3 business days (Mon–Fri, excluding public holidays).
Cut-off: Orders placed after 12:00 pm AEST are processed from the next business day.
Order confirmation: You’ll receive an order confirmation email, followed by a shipping confirmation with tracking once your parcel is dispatched.
Edits & cancellations: If you need to change your address or cancel, email admin@jjmswim.com within 1 hour of ordering. After dispatch, changes are not possible.

2) Shipping Methods & Timeframes

Standard: 2–6 business days (metro areas usually faster).
Express: 1–3 business days where available.
Remote/regional: Please allow additional time; carriers may apply Remote Area surcharges and longer transit windows.

All timeframes are estimates provided by the carrier and begin once your parcel has been dispatched. Business days exclude weekends and public holidays.

3) Carriers, Rates & Free Shipping

We partner with reputable carriers including Australia Post and StarTrack.
Rates are calculated at checkout based on destination, weight, and service.
Free shipping thresholds (if active) are displayed at checkout.
Remote Area surcharges may apply where designated by the carrier.

4) Address Details & Delivery Options

Please provide a complete and accurate address (including unit/level, entry codes, and a reachable phone number).
PO Boxes, Parcel Lockers & Parcel Collect: Supported for most Australia Post services.
Signature on Delivery: Selected services may require or offer signature. If you choose Authority to Leave (ATL)or the driver leaves the parcel in a safe place, JJM and the carrier consider the parcel delivered and are not liable for loss after delivery.

5) Tracking Your Order

A tracking link is emailed upon dispatch. Tracking events may take 24–48 hours to appear.
If tracking shows Delivered but you cannot locate the parcel, please first check with household members, reception/concierge, neighbours, and safe places. Then contact the carrier and email admin@jjmswim.com.

6) Pre-Orders & Split Shipments

Pre-orders: Estimated ship dates are shown on product pages and in your confirmation email.
Split shipments: If your order is split into multiple parcels, you will receive multiple tracking numbers. Additional shipping fees may apply.

7) Delays Beyond Our Control

Carriers may experience delays due to weather events, strikes, public holidays, or peak-season volume. These are outside JJM’s control. We’ll always assist you in following up with the carrier where possible.

8) Lost, Late, or Damaged Parcels

Lost / Not Received

A parcel is considered “lost” only after the carrier completes an investigation.
Contact admin@jjmswim.com if your parcel shows no movement for 7 business days.
We’ll open an investigation with the carrier. Resolutions (replacement/refund) are considered once the carrier confirms loss.

Damaged on Arrival

Please email admin@jjmswim.com within 48 hours of delivery with:
- Your order number,
- Photos of the outer packaging, shipping label, and damaged item.
Keep all packaging until your claim is resolved. Approved claims may be refunded, replaced, or credited at JJM’s discretion.

Stolen After Delivery (Porch Piracy)

If tracking shows Delivered and ATL/safe drop was used (or signature waived), JJM is unable to cover theft after delivery. We recommend filing a report with the carrier and local authorities.

9) Returns to Sender, Incorrect Address & Delivery Attempts

Incorrect/insufficient address, uncollected parcels, refused delivery, or failed delivery attempts may cause a Return to Sender (RTS).
When we receive an RTS parcel in resalable condition:
- We can reship (shipping fee payable by the customer), or
- Refund the item price minus original shipping and any carrier return fees.
If the parcel is not returned to us, no refund is available.

10) Sustainability & Packaging

JJM uses thoughtfully sourced packaging where possible (e.g., recycled or recyclable materials). Please follow your local guidelines for disposal or recycling.

11) Holiday & Peak Season Notes

During promotional events, holidays, and new-collection launches, processing and transit times may extend. Please order early if you have time-sensitive plans.

12) Contact Us

Questions about your shipment?
📧 admin@jjmswim.com
🕘 Mon–Fri, 9:00–17:00 AEST (excluding public holidays)

Quick FAQ

When will my order ship?
Within 1–3 business days from purchase, unless your item is a pre-order.

Where do you ship?
Currently Australia only.

My parcel says delivered but I can’t find it.
Check with neighbours/concierge and safe places first. Then contact the carrier and email admin@jjmswim.com.

I entered the wrong address.
Email us immediately (within 1 hour). After dispatch we can’t edit addresses; if returned, reship or refund options apply per Section 9.